WinMTR helps diagnose lag or connection problems you may have with our servers
Ping / Packet loss issues can occur anywhere between your home computer and the server we provide. Many of the nodes (hops) your data will pass through are not controlled by us, these include your ISP and higher level data carriers. We do our very best to ensure our machines and network to the internet has superb performance, but naturally once the information passes from us to the wider internet, we have no control over the performance of the other parties involved in carrying your data.
In order to try and determine the point at which your data is being affected, you will need to run a network trace to our server. Please complete the following instructions and submit to our support department.
Download WinMTR -http://goo.gl/eKgdGL
Unzip the file and run the WinMTR.exe file inside it
Set the host as the Mirror you are having issues with and hit 'Start'
(For example tx1.androidfilehost.com)
Continue to play with this running the in background for at least 20 minutes
When you have finished, stop the trace and export the results to TEXT
Open a ticket and attach the results
apt-get install mtr or yum install mtr
From a terminal prompt:
- mtr domain (For example tx1.androidfilehost.com)
- Continue to play with this running the in background for at least 20 minutes
- When you have finished, copy the results to a text document.
- Open a ticket and attach the results
Please note that it will only help if you run this during a period where you experience issues for at least 10 minutes. If you do not, then the results will be meaningless and we wont be able to help.